On February 11, 2010, learn how you can improve your customer service skills and deliver the excellent customer service that others only talk about. When was the last time someone bragged about the excellent quality of customer service they experienced? The truth is that people brag about receiving excellent customer service because it is rarely received! So, if you want to be one of the few that are bragged about, you should attend this EDI Learn @ Lunch presentation.
The Entrepreneur Development Institute @IRSC, the Economic Development Council of St. Lucie County, the Corporate & Community Training Institute @ IRSC & Small Business Development Center @ IRSC cordially invite you to a “FREE” seminar:
Customer Service: Not Something You Just Talk About: Something You Give!!!
Recently surveyed organizations indicated that 95% of them give Excellent Customer Service to their customers. Recently surveyed customers indicated they receive Excellent Customer Service from only 5% of the organizations they patronized. Learn how you can improve your customer service skills and deliver the excellent customer service that others only talk about.
Presenter: Gary Sullivan, Gary Sullivan & Associates
Entertaining….Thought provoking… Humorous… Whether a keynote speaker or a workshop facilitator, these words are used over and over to describe Gary’s delivery style.
Gary Sullivan has been with the Corporate and Community Training Institute at Indian River State College since 1995 with the primary responsibility of designing and delivering customized training programs to organizations within the college’s service area.
Gary has delivered hundreds of workshops on subjects such as customer service, interpersonal relations, human relations, effective communications skills, supervision/management skills, and leadership and brings over 30 years experience to share with your organization. He has traveled throughout the U.S. conducting management development and personal development seminars and workshops. Gary’s business experience includes small business management, corporate training and development, corporate communications, retail management, and sales.
Date: Thursday, February 11, 2010
Time: Noon-1pm
Location: IRSC Main Campus - Building E - Room 109
Everyone is invited to attend the FREE “Learn @ Lunch” seminars. Please feel free to bring your own lunch. Seating is limited. You must RSVP to attend. Click here to register.
